JHC Patient Advocacy
Our commitment to patient advocacy means your HR team and employees have a true partner in managing their healthcare plan.Increase Employee Satisfaction, Reduce Liability, Save Time
The benefits field is complex, both from an administration standpoint and from the point of view of your employees trying to use their benefits. That’s why we created our Patient Advocacy Division to support both your HR Department and your employees in handling difficult health benefit issues. Reduce liability on your company and save staff time by outsourcing these concerns to us and greatly improve employee satisfaction with your benefits plan.
The healthcare system can be difficult to navigate when trying to resolve complex benefit issues. Many employees don’t know where to turn for help or where to begin asking for it. Our Patient Advocacy Counselors know the system and how to move through it to resolve issues working with insurance carriers and health care providers to ensure your employees’ benefits are administered properly.
- Troubleshoot problems with denied, delayed, and disputed claims, and with prescription benefits, referrals, authorizations, and eligibility.
- Answer employee questions regarding their health plan benefits.
- Coordinate the proper of disbursement of benefits available to employees through their health benefits plan.
- Educate employees about the benefits of their healthcare plan and how to utilize those benefits.
The key to our success is this: we have created a system! Health benefit issues are usually complex and can be emotionally charged – it takes an experienced and assertive individual to navigate the healthcare system and the complexities brought about by healthcare reform and resolve these issues. Our response to this challenge has been to hire only the most experienced and customer-focused individuals for our Patient Advocacy Center, to create an environment of continuous learning within the Center, and to support that effort with the latest in technology and continuous training.
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